Return & Refund Policy

Last Updated: September 2026

We would rather you kept something because it fits than because sending it back looked like work. This page sets out exactly how a return works at Gkrellm (accessible via https://gkrellm.com), and it is written on the assumption that you should not have to argue for it.

The headline numbers: 30 days from delivery to start a return, a prepaid return label emailed to you within 1 business day of your request, and a refund completed within 7 business days of the item reaching us. No restocking fee, no processing fee, and no return shipping cost to you.

By purchasing from our website you agree to the terms below. If your situation is not described here, email us at support@gkrellm.com before doing anything and we will tell you where you stand.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy covers everything bought through our website, whether the reason is a fault or not. A jacket that arrived with a defective zipper and a vest that simply did not suit you are both returnable on the same terms. Fit, color, weight, and plain change of mind are all accepted reasons, and so is no stated reason at all.

Returns are made by mail using the label we send you, and refunds go back in US Dollars to the method used at checkout. Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit. Your request reaches us within 30 days of the delivery date.
• Item condition. Unworn and unwashed, with no alterations, no odors, and no marks picked up in use.
• Packaging and tags. Original tags still attached and the item returned in its original packaging.
• Proof of purchase. An order number, which is in your confirmation email.

Trying something on indoors is not wearing it. Put a jacket on over the sweater you had in mind, sit down in it, reach forward, zip it closed. If it is wrong, it comes back to us as new and the return stands.

4. How to Start a Return

1. Email us at support@gkrellm.com within 30 days of delivery with your order number. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. We reply within 1 business day with your prepaid return label, ready to print at home or to show at the carrier counter.
3. Pack the item with its tags attached, in its original packaging, and affix the label.
4. Hand the parcel to the carrier named on the label. Nothing is charged to you at any point in this sequence.

If you have no printer, say so in your email and the label will arrive in a format the carrier can scan from a mobile screen.

5. Return Address

Returns go to the address below. Please use the label we send rather than posting an item back unannounced, since an unlabeled parcel cannot be matched to an order.

6. Refund Processing and the 7 business days Commitment

When your return arrives we inspect it within 1–3 business days and email you the outcome either way, including in the rare case where something cannot be accepted. Once approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we complete a refund, your bank or card issuer may take a further 2 to 5 business days to post it to your statement. That part is outside our control. If more than 10 business days have passed and nothing has appeared, email us and we will chase it with the payment processor ourselves.

7. No Fees, in Any Form

• No restocking fee. $0.00, on every return, whatever the reason.
• No processing fee. Nothing is deducted for handling the return.
• No out-of-pocket shipping. We email you a prepaid label within 1 business day at no cost to you.
• Full purchase price refunded. The amount you paid for the item comes back in full.

The original shipping fee is refunded as well whenever the fault was ours: a wrong item, a defect, or damage in transit. On a change-of-mind return the item price comes back in full and the original shipping fee is retained.

8. Damaged, Defective, or Incorrect Items

Send us a photograph within 7 days of delivery and the case goes to the front of the queue. The outcome is a replacement or a full refund including the original shipping fee, whichever you prefer. Usually there is no need to send the item back at all. When there is, we email you a prepaid return label that covers it.

9. Exchanges

The fastest route is usually to return the item and place a new order, since that secures the size you want before it moves. A direct exchange is also available, with free shipping in both directions: request the return in the normal way and we email the label. If the size or color you wanted has sold out in the meantime, we tell you straight away and refund in full instead of holding the order open.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase.
• Items that have been worn, washed, or altered.
• Items returned without their tags or original packaging.
• Items returned without any proof of purchase.
• Gift cards.
• Promotional items received free of charge.

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

If you are unsure whether something qualifies, ask before you send it. A short email now is quicker than a parcel travelling in the wrong direction.

Thank you for shopping with us, and for finding a jacket you actually keep by the door.