Frequently Asked Questions

The questions below are the ones that reach our inbox most often. If yours is not here, write to us at support@gkrellm.com and we will answer it directly.

Orders & Payment

What payment methods do you accept?

PayPal, debit cards, and credit cards including Visa, Mastercard, American Express, and Discover. Everything is processed through PayPal's gateway, and you do not need a PayPal account to pay by card. The full detail is on our Payment Methods.

When is my card charged?

Once, at checkout, when the order is placed. We do not store card or bank details on our side at any point.

Is there an order cutoff?

Yes. Orders placed before 5:00 PM EST, Monday to Friday, enter handling that same day. Anything after that starts on the next business day.

Can I cancel or change my order?

Within 24 hours of placing it, yes, and if the parcel has not left us we will still cancel it after that window. The steps are on our Cancel & Change Order Policy.

My payment was declined. Was I charged?

No. A declined payment creates no order and no charge. Common causes are an expired card, a billing address that does not match the one on file, or a bank block on an unfamiliar merchant.

Shipping

Where do you ship to?

Addresses within the United States. We do not currently ship internationally, and we cannot deliver to P.O. Boxes or APO and FPO addresses. If your situation falls just outside one of these, write to us anyway.

Which carriers do you use?

USPS, UPS, and FedEx. The carrier is chosen by destination and parcel size rather than by preference.

How do I track my parcel?

A tracking number is emailed as soon as the parcel leaves us, and you can enter it on our Order Tracking page at any time.

My tracking says delivered but nothing arrived.

Write to us and we will open a trace with the carrier ourselves rather than asking you to do it. A confirmed loss is replaced or refunded. The full sequence is in our Shipping Policy.

Can my order arrive in more than one parcel?

Occasionally, yes, if items ship from different points. You get a tracking number for each parcel and pay nothing extra.

Returns & Refunds

How do I start a return?

Email us within 30 days of delivery with your order number. We reply with a prepaid return label within 1 business day. The complete process is set out in our Return & Refund Policy.

Do I have to explain why I am returning something?

No. A reason helps us decide what to stock next, but you do not have to justify the return to us.

Who pays for return shipping?

We do. Request the return and a prepaid label lands in your inbox within 1 business day, ready to print at home or to show at the carrier counter.

When will my refund arrive?

The exact commitment, and the note about how long a bank takes to post it, are stated in our Return & Refund Policy so there is only one version of that number on the site.

Something arrived damaged or incorrect.

Send us a photograph within 7 days of delivery. Those cases go to the front of the queue and end in a replacement or a full refund including the original shipping fee. Usually there is no need to send the item back.

Can I exchange instead of returning?

Yes, and shipping is free in both directions. Returning and reordering is usually faster if the size you want is in stock.

Products & Sizing

What do you sell?

Men's lightweight jackets and vests, in full zip and snap front versions and across a range of shell weights.

How should I size a jacket?

Size around what you intend to wear underneath rather than around your chest measurement alone. If you plan to layer a hoodie under it, tell us that in an email and we will tell you which size to take.

What is the difference between the vests and the jackets?

Vests cover the torso and leave the arms open, which keeps the core warm while the arms move and shed heat. Jackets cover the arms and close at the front. Many customers use one over the other rather than choosing between them.

Are the colors accurate in the photographs?

We photograph as close to true as a screen allows, but screen calibration varies. If a color is not what you expected, that is a return we will cover in full.

Still Have a Question?

Nothing on this page is a substitute for asking. If your question is specific to your order, send the order number with it and you will get a specific answer back.

Thank you for shopping with us, and for finding a jacket you actually keep by the door.