Privacy Policy

Last Updated: September 2026

At Gkrellm (accessible via https://gkrellm.com), this Privacy Policy explains what personal information we collect, why we collect it, who else ever sees it, and how long we keep it.

Buying outerwear online means giving a shop your name, your address, and a way to reach you. We collect what an order genuinely requires and nothing beyond it, and we do not sell, rent, or trade any of it.

By using our website, you agree to the practices described below. If a privacy question is not answered here, email us at support@gkrellm.com and we will be glad to help.

1. Privacy at a Glance

2. Information We Collect

• Contact and identity information. Name, email address, and any other contact detail you choose to give us.
• Delivery information. Shipping address and, where different, billing address.
• Order information. Items purchased, order history, and transaction records.
• Payment information. Processed by PayPal. We receive confirmation and the last four digits shown on the transaction record, never the full card number.
• Technical information. IP address, browser and device type, pages visited, and time spent on the site.

3. How We Use Your Information

• To process, pack, and deliver your order.
• To send order confirmations, dispatch notices, and tracking numbers.
• To answer customer service messages and handle returns.
• To improve how the website and the shopping experience work.
• To meet legal, tax, and accounting obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes, and we never have.

4. How We Share Your Information

• PayPal. To process payments and refunds securely.
• Carriers. USPS, UPS, and FedEx receive the name and address needed to deliver a parcel.
• Service providers. Companies that help us run the website and our operations, bound by confidentiality obligations.
• Authorities. Where disclosure is required by law or by valid legal process.
• A successor. If the business is sold or reorganized, customer records may transfer as part of it, subject to this policy.

5. Cookies

We use cookies and similar technologies to keep the cart working, remember preferences, and understand how the site is used. What each category does, how long it lasts, and how to switch them off are covered in our Cookie Policy.

6. Data Retention

Order records are kept for 7 years, which is what tax and accounting obligations require. Customer service messages are kept for 12 months so that a follow-up question can be answered in context. After those periods, records are deleted or anonymized.

7. Data Security

The site runs over SSL encryption and payment pages are handled entirely by PayPal. We apply reasonable technical and organizational measures to protect what we hold. No system connected to the internet is completely secure, and we do not claim otherwise, but we do commit to telling you promptly if a breach ever affects your information.

8. Your Rights

• Access the personal information we hold about you.
• Ask us to correct anything inaccurate or incomplete.
• Ask us to delete information we no longer need to keep.
• Opt out of marketing messages at any time.

Email support@gkrellm.com to exercise any of these and we will respond within a reasonable timeframe. We may need to confirm your identity first, which protects your information rather than obstructs your request.

9. Marketing Communications

We send marketing email only to people who opted in. Every message carries an unsubscribe link that works immediately. Opting out does not stop transactional emails such as order confirmations and dispatch notices, since those are part of the order itself.

10. Children's Privacy

Our website is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

11. Third-Party Links

Our pages sometimes link to sites we do not control, such as a carrier's tracking page. Their privacy practices are their own, and we encourage you to read their policies before sharing anything with them.

12. Changes to This Policy

We may update this policy as our practices or legal obligations change. Revisions are posted on this page with a new date at the top, and continued use of the site means you accept the revised version.

13. Privacy Questions

If you want to know exactly what we hold about you, ask and we will tell you rather than pointing you at a form.

Thank you for shopping with us, and for finding a jacket you actually keep by the door.