Shipping Policy

Last Updated: September 2026

At Gkrellm (accessible via https://gkrellm.com), this page exists so you know what happens between the moment you place an order and the moment a parcel reaches your door, without having to email us to find out.

Outerwear is often bought slightly ahead of when it is needed, which means the date matters as much as the garment. A jacket or a vest that arrives a week after the weather turned is a jacket you did not get to wear. The timings below are the ones we work to, written as ranges rather than promises we cannot keep.

By placing an order on our website, you agree to the terms set out below. If something about your delivery is not answered here, email us at support@gkrellm.com and we will be glad to help.

1. Shipping at a Glance

2. Where We Ship

We deliver to street addresses within the fifty United States and the District of Columbia. We do not ship internationally, and we are not currently able to deliver to P.O. Boxes, APO and FPO addresses, or U.S. territories. If your situation falls just outside one of these, write to us anyway and we will tell you honestly whether we can make it work.

3. What Shipping Costs

A flat $4.95 is charged per order, whatever the size or weight of what is inside it. There is no oversize surcharge, no second-item fee, and no charge added after checkout. The figure you see before you confirm is the figure you pay.

4. The Order Cutoff

Orders placed before 5:00 PM EST, Monday through Friday, enter handling the same day. Anything placed after that time, or on a weekend or public holiday, starts handling on the next business day. The cutoff exists because parcels are handed to carriers in one daily run rather than continuously.

5. Handling Time

Handling takes 1–3 business days. During that window the order is picked, checked against what you ordered, and packed. We would rather spend an extra day catching a wrong size on our side than have you discover it on yours.

6. Transit and Total Delivery Estimate

Once a parcel is with the carrier, transit takes 5–7 business days depending on how far it has to travel. Adding handling, the total estimate from order to doorstep is 6–10 business days. Addresses on the far side of the country sit at the longer end of that range.

7. Carriers

We ship with USPS, UPS, and FedEx. The carrier for a given parcel is decided by destination and parcel size rather than by preference, so the tracking link you receive may point at any of the three.

8. Tracking Your Parcel

A shipping confirmation with a tracking number is emailed the moment a parcel leaves us. You can follow it on the carrier's site or enter the number on our Order Tracking page. Tracking sometimes takes a few hours to show its first scan, which is normal and not a sign that anything went wrong.

9. Split Shipments

If an order includes items that ship from different points, it may arrive in more than one parcel. You receive a tracking number for each one and pay no additional shipping. Nothing about a split shipment changes your return rights.

10. Address Accuracy

Please check the delivery address before confirming, since an address error is the single most common cause of a delayed parcel. If you spot a mistake afterwards, email us straight away. If the parcel has not gone out we will simply correct it, and if it already has we will contact the carrier on your behalf and try to redirect it.

11. Undeliverable and Returned Parcels

When a parcel comes back to us as undeliverable, we email you to find out what happened before doing anything else. You can have it sent out again to a corrected address at no extra shipping cost, or take a full refund of the item price. If your situation falls just outside one of these, write to us anyway.

12. Lost or Stolen Parcels

If tracking stops moving, or shows delivered when nothing arrived, tell us and we will open the trace with the carrier ourselves. You do not have to chase a carrier on our behalf. It is worth checking with neighbors and around the property first, since parcels are often left out of sight, but a confirmed loss is replaced or refunded in full.

13. Damaged Parcels

If a parcel or its contents arrive damaged, send us a photograph within 7 days of delivery. Those cases skip the queue. The outcome is a replacement or a full refund including the original shipping fee, and usually there is no need to send anything back. When there is, we email you a prepaid return label that covers it.

14. Delays

Weather, carrier backlogs, and peak periods all slow parcels down, and no delivery estimate survives every one of them. When we know a parcel is running late we email you rather than waiting for you to ask. If a delay has defeated the point of the order, you can still cancel: refuse the delivery, or email us and we will send a prepaid return label within 1 business day.

15. Holiday Schedule

We do not handle or dispatch orders on federal public holidays, and carriers do not collect on those days either. Orders placed over a holiday begin handling on the next business day.

16. Returns and Cancellations

Returns, exchanges, and refunds are covered by our Return & Refund Policy. Changing or cancelling an order before it ships is covered by our Cancel & Change Order Policy.

17. Changes to This Policy

We may update this policy as carriers and rates change. Revisions are posted on this page with a new date at the top, and the terms in force when you ordered are the ones that apply to that order.

18. Shipping Questions

If a parcel is behaving strangely, or you want to know whether something will arrive before a particular date, ask us before ordering rather than after.

Thank you for shopping with us, and for finding a jacket you actually keep by the door.